Shipping Policy
Processing Time
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All orders are processed within 1-3 business days.
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Orders are shipped via reliable carriers and typically delivered within 6-12 business days. Delivery to regional areas may take longer.
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While our products may sometimes be of stock, you can still place your order. We offer a leather time of 20 days for delivery of our bikes, ensuring you receive your as soon as possible. Thank you for your patience and understanding!
Shipping Costs
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We offer free shipping across worldwide.
Delivery Issues
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If your order is delayed or you experience any issues, please contact us.
Return & Refund Policy
Cancellations
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Orders can be canceled at no cost if they haven't been shipped. Please contact us immediately for cancellations.
Returns
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Returns are accepted within 15 days of delivery.
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The item must be in its original, unopened packaging and undamaged for a full refund.
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Return shipping costs are the responsibility of the customer.
Refunds
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Refunds will be processed after the returned item has been inspected and approved.
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Approved refunds will be issued to your original payment method within 10 business days.
Damaged or Defective Items
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If you receive a damaged or defective item, notify us within 10 days with photos and details. We'll replace or refund the item at no additional cost.
Non-Returnable Items
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Opened or used items, as well as customized products, are not eligible for returns.
Warranty Policy
Warranty Coverage
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We offer a 2-year manufacturer's warranty for mechanical parts. If a mechanical part is defective or not working, we will replace it at no additional cost.
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All other bike components are covered by a 1-year warranty.
Warranty Exceptions
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Damage caused by misuse, accidents, or neglect is not covered.
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Wear-and-tear parts (e.g., tires, chains, and pedals) are excluded from the warranty.
Replacement Parts
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If your bike parts are broken due to wear or intense activity, we can arrange replacements at an additional cost.
Claiming Warranty
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To file a warranty claim, contact us. with proof of purchase and photos of the defective part.
Privacy Policy
Information Collection
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We collect personal information (e.g., name, address, and email) solely for processing orders and providing customer service.
Information Usage
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Your information is never shared or sold to third parties without your consent.
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We may use your information to send updates about your order or promotional offers, but you can opt-out anytime.
Data Security
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We employ advanced security measures to protect your personal information.
Contact Us
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For questions about your privacy or to access, modify, or delete your information, contact us