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Shipping Policy

Processing Time

  • All orders are processed within 1-3 business days.

  • Orders are shipped via reliable carriers and typically delivered within 6-12 business days. Delivery to regional areas may take longer.

  • While our products may sometimes be of stock, you can still place your order. We offer a leather time of 20 days for delivery of our bikes, ensuring you receive your as soon as possible. Thank you for your patience and understanding!
     

Shipping Costs

  • We offer free shipping across worldwide.
     

Delivery Issues

  • If your order is delayed or you experience any issues, please contact us.

Return & Refund Policy

Cancellations

  • Orders can be canceled at no cost if they haven't been shipped. Please contact us immediately for cancellations.

Returns

  • Returns are accepted within 15 days of delivery.

  • The item must be in its original, unopened packaging and undamaged for a full refund.

  • Return shipping costs are the responsibility of the customer.

Refunds

  • Refunds will be processed after the returned item has been inspected and approved.

  • Approved refunds will be issued to your original payment method within 10 business days.

Damaged or Defective Items

  • If you receive a damaged or defective item, notify us within 10 days with photos and details. We'll replace or refund the item at no additional cost.

Non-Returnable Items

  • Opened or used items, as well as customized products, are not eligible for returns.

Warranty Policy

Warranty Coverage

  • We offer a 2-year manufacturer's warranty for mechanical parts. If a mechanical part is defective or not working, we will replace it at no additional cost.

  • All other bike components are covered by a 1-year warranty.
     

Warranty Exceptions

  • Damage caused by misuse, accidents, or neglect is not covered.

  • Wear-and-tear parts (e.g., tires, chains, and pedals) are excluded from the warranty.
     

Replacement Parts

  • If your bike parts are broken due to wear or intense activity, we can arrange replacements at an additional cost.
     

Claiming Warranty

  • To file a warranty claim, contact us. with proof of purchase and photos of the defective part.

Privacy Policy

Information Collection

  • We collect personal information (e.g., name, address, and email) solely for processing orders and providing customer service.
     

Information Usage

  • Your information is never shared or sold to third parties without your consent.

  • We may use your information to send updates about your order or promotional offers, but you can opt-out anytime.
     

Data Security

  • We employ advanced security measures to protect your personal information.
     

Contact Us

  • For questions about your privacy or to access, modify, or delete your information, contact us

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